Customer Service Representative

We As a Sitters child Care Providers are seeking a dynamic and results-oriented Customer Care Executive to join our team. The ideal candidate will be responsible for managing large volumes of incoming phone calls, generating sales leads, and providing exceptional customer service to our clients.

Responsibilities:

· Manage large amounts of incoming phone calls.

· Generate sales leads.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Provide accurate, valid, and complete information by using the right methods/tools.

· Meet personal/customer service team sales targets and call handling quotas.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Keep records of customer interactions, process customer accounts, and file documents.

· Follow communication procedures, guidelines, and policies.

Requirements and Skills:

· Proven customer support experience or experience as a Client Service Representative at least 2 years.

· Track record of over-achieving quota.

· Strong problem solving and multitasking abilities

· Proficient with CRM systems and MS office (Excel, Word, PPT)

· Excellent communication and Interpersonal skills.

· Professional appearance and positive attitude.

Educational Qualification:

· Bachelor Degree in any field.

Job Types: Full-time, Permanent

Pay: From AED3,000.00 per month

Application Question(s):

• Can you join Immediately?
• Have you worked with appointment booking or scheduling system before?
• How would you rate your proficiency in Microsoft Excel?
• How would you rate your communication skills (verbal and written)?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Required)

Language:

• English (Required)

Location:

• Abu Dhabi (Required)