Customer Service Representative

Job Overview
Big Duck Canvas is seeking a detail-oriented, organized, and motivated individual to join our team as a Customer Service Representative. This position is enthusiastic towards customer service who can listen to clients, determine their needs, and then offer quick and accurate assistance. This role is ideal for someone who enjoys hands-on work, has a strong eye for detail, and is eager to learn the ins and outs of textiles in a creative, collaborative environment. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to showcase your communication skills and make a real impact.

Responsibilities

• Assist with placement of orders, provide updates on order status and assist customers with creating web orders.
• Responsible for maintaining a high level of professionalism with clients and establishing positive rapport with every customer.
• Maintain consistent quality standards across all projects with a focus on efficiency and accuracy.
• Communicate effectively with internal teams across operations, warehouse, cutting, and shipping to ensure timely project completion.
• Track progress of all assigned jobs and proactively troubleshoot issues as they arise.
• Follow standard operating procedures (SOPs) and contribute to continuous improvement within the department.
• Ensure workspaces and tools are maintained in a clean and orderly fashion.

Requirements

• Proven experience in call center roles or customer support positions is preferred
• Strong communication skills with the ability to listen actively and convey information clearly
• Proficiency in Microsoft Office applications and general computer skills for data entry and documentation
• Experience with sales techniques, outbound calling, and client engagement strategies
• Exceptional phone etiquette and customer service orientation
• Ability to analyze situations quickly and provide effective solutions
• Previous experience in a fast-paced environment involving customer support or client services is advantageous

Join us to be part of a vibrant team dedicated to delivering outstanding customer experiences! We value energetic individuals who are eager to grow their skills while making a meaningful difference in our clients’ lives.

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person