Customer Support Associate Onsite

. Full-Time Customer Service Associates (2 - 5 Positions)
Requirements: Minimum Graduate degree with at least 1 year of relevant experience.

Key Responsibilities:

• Manage inquiries via phone, email, and live chat.
• Resolve complex customer complaints and provide end-to-end case management.
• Liaise with internal departments to ensure timely resolution of technical issues.
• Generate weekly performance reports and maintain CRM database accuracy.
• Entering service requests in the backend system.

- Must possess fluent Urdu and English skills with a neutral/professional accent for high-level client interaction

2. Part-Time Customer Service Support (4 - 6 Positions)
Target: Students/Freshers looking for flexible shifts.
Schedule: 4 hours per day.

Key Responsibilities:

• Handle basic customer queries and provide standard services information.
• Assist the full-time team with data entry and outbound follow-up calls.
• Ensure a quick first-response time during peak hours.
• Entering service requests in the
• backend system.

- Must possess fluent Urdu and English skills with a neutral/professional accent for high-level client interaction

Interested candidates can share their resumes at zafeer@suavesolutions.net

Job Types: Full-time, Part-time, Fresher

Pay: Rs30,000.00 - Rs80,000.00 per month

Expected hours: 25 – 45 per week

Work Location: In person