Customer Service Representative

Inclusively is partnering with a global professional services company to hire a Customer Service Representative. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVEL

YInclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and ve terans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

The Customer Service New Associate will:

• Provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions.
• Assist with problem resolution, as needed.
• Respond to phone inquiries in a prompt, courteous and concise manner.
• Document all encounters in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards.
• Perform other duties as may be assigned by management.
• Attain and maintain strict required attendance and performance metrics.

Basic Qualifications:

• Minimum of 6 months of customer service experience

Preferred Qualifications:

• Six months’ Medicaid experience
• Microsoft Office experience
• Effective at multi-tasking

Professional Skills:

• Eagerness to contribute in a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Good communication (written and oral) and interpersonal skills