Customer Service Representative

Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will serve as the primary point of contact for our clients and customers, delivering exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and promote customer satisfaction. Bilingual or multilingual skills are highly valued to connect with diverse audiences and enhance our client services. This is an exciting opportunity to be part of a vibrant team dedicated to delivering outstanding service experiences every day.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat, providing clear and accurate information.
• Assist clients with product or service questions, troubleshooting issues, and resolving complaints with a positive attitude.
• Conduct outbound calls to follow up on customer requests, gather feedback, or promote new offerings.
• Enter data accurately into customer relationship management (CRM) systems and maintain detailed records of interactions.
• Support sales efforts by identifying customer needs, recommending solutions, and processing transactions efficiently.
• Maintain excellent phone etiquette and communication skills to ensure every interaction leaves a positive impression.
• Collaborate with team members across departments to deliver seamless client support and improve service processes.
• Knowledge of insurance requirements for clean claim processing.

Skills

• Multilingual or bilingual proficiency in English and additional languages to serve a diverse customer base effectively.
• Strong communication skills with the ability to listen actively and convey information clearly.
• Proven experience in customer support, call center operations, or client services roles.
• Familiarity with Microsoft Office Suite (Word, Excel) and general computer skills for data entry and documentation.
• Knowledge of sales techniques and outbound calling strategies to engage customers proactively.
• Excellent phone etiquette, professionalism, and problem-solving abilities.
• Ability to analyze customer issues quickly and provide effective solutions while maintaining a friendly demeanor.
• Experience with cash handling, typing accuracy, and data entry precision is a plus. Join us in creating memorable customer experiences! We value energetic individuals who thrive in fast-paced environments and are eager to make a difference through exceptional service delivery. This paid position offers an engaging work environment where your communication skills can shine while supporting our mission to serve clients with dedication and enthusiasm.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person