Customer Service Representative

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and promote customer satisfaction. This paid position offers an exciting opportunity to develop your communication skills while contributing to a vibrant, customer-focused environment. Hybrid position- 2 days in office/ 3 days home.

Duties

• Respond promptly and courteously to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
• Assist clients with product or service information, troubleshooting issues, and resolving complaints with a positive attitude
• Conduct outbound calling campaigns to follow up on customer requests or promote new services and offerings
• Maintain accurate records of customer interactions through data entry in our CRM system using Microsoft Office tools and other computer applications
• Support client services by processing transactions such as cash handling and account updates efficiently and accurately
• Collaborate with team members to analyze customer feedback and identify opportunities for service improvement
• Manage multiple tasks simultaneously while maintaining a high level of professionalism and attention to detail
• Process part warranty claims.
• Register warranty for new equipment.
• Process/ coordinate permitting and inspections.

Qualifications

• Proven experience in call center environments or customer support roles is preferred
• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Excellent data entry skills with a focus on accuracy
• Familiarity with Microsoft Office applications (Word, Excel) and general computer skills required
• Experience with outbound calling, client services, or sales is advantageous
• Demonstrated ability to handle cash transactions responsibly and maintain confidentiality
• Prior experience in customer service roles for Service companies a Plus

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Work Location: Hybrid remote in Wake Forest, NC 27587