Customer Service Representative

Customer Service Representative (CSR) – Operations & Administrative Support

Excel-Driven | High-Responsibility Role

This is not your traditional call-center CSR role.

We are seeking a highly organized, Excel-proficient administrative professional to support daily operations, scheduling, expense tracking, compliance documentation, and internal systems.

This position works closely with ownership and field operations and plays a critical role in keeping the company structured, compliant, and running efficiently.

If you thrive in organized systems, enjoy managing data, and take pride in accuracy and accountability — this role offers real responsibility and impact.

What You’ll Do

• Serve as primary point of contact for customers (phone & email)
• Coordinate technician scheduling and dispatch
• Manage daily operational workflows and job tracking
• Track company expenses and maintain structured Excel spreadsheets
• Reconcile job costs, materials, and payroll-adjacent data
• Maintain compliance documentation and employee records
• Support internal policies, procedures, and apprenticeship tracking

Excel is used heavily. Strong spreadsheet skills are required.

What We’re Looking For

• 2+ years administrative, operations, or office support experience
• Strong Microsoft Excel proficiency (data tracking, organization, reporting)
• Detail-oriented and process-driven mindset
• Ability to manage multiple priorities independently
• Professional communication skills
• Comfortable handling confidential information

Preferred (Not Required)

• Experience in construction, plumbing, HVAC, or skilled trades
• Exposure to compliance, HR documentation, or scheduling systems

Why This Role Stands Out

• Stable, long-term position with real operational responsibility
• Direct impact on company efficiency and compliance
• Growth opportunity as operations expand
• Structured environment with established systems

Compensation: $18–$24 per hour (based on experience)
Full-time | M-F, 8 am -4 pm | Short and Long Term disability, PTO, Simple IRA match

Important:

This position has evolved beyond traditional customer service. Applicants must be comfortable with administrative responsibility, working independently, Excel-heavy work, and operational coordination.

If you're looking for a high-impact administrative role — not just answering phones — we encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• On-the-job training
• Paid time off

Experience:

• Microsoft Excel: 3 years (Preferred)

Work Location: In person