Customer Service Representative

Job Description

We’re a well-established company with a strong reputation for service and reliability. We’re currently seeking a dynamic Customer Service Representative to join our team. If you’re self-motivated, detail-oriented, and enjoy working within a team while providing excellent customer service, we’d love to hear from you!

Key Responsibilities

• Provide exceptional customer support via phone, email and/or chat by responding to inquiries, resolving issues and offering product or service guidance.
• Maintain a high level of professionalism and empathy while handling customer concerns.
• Process orders, returns, account updates and service requests efficiently and accurately.
• Stay up to date on product knowledge, company policies, and system updates.
• Comply with company policies, safety regulations, and applicable laws

Requirements:

• Prior customer service experience (call center, retail, hospitality, or similar) preferred but not always required.
• Strong verbal and written communication skills.
• Ability to stay calm, professional and solution-focused when handling difficult situations.
• Comfortable using computers, multitasking, and working in a fast-paced environment.
• Self-motivated and detail-oriented
• Team player with a positive attitude

Benefits available after 90 day waiting period

100% covered Employee Health Insurance

Supportive team environment

Opportunity to grow with a trusted local company

Paid Time Off and Holidays

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

License/Certification:

• Driver's License (Preferred)

Work Location: In person