Customer Service Representative

Family-run and customer-focused since 1994, Automann has evolved into the leading distributor of HD truck and trailer parts. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 50,000 active parts across 17 categories from Body and Cabin components, Suspension, Steering and just about everything in between. To learn more please visit our website at www.automann.com.

Automann services its distributors out of (4) US Distribution centers; Monroe Township NJ (HQ), New Lennox IL, Hiram GA, Duncanville TX and Ontario CA and (2) distribution centers in Canada: Brampton ON and Edmonton AB.

Automann’s Vision is to improve people's lives by keeping the essential vehicles of our society moving for the people, businesses, and economies that depend on them.

Responsibilities
Our growing Customer Service Team is looking for determined individuals who are skilled problem solvers that take pride in providing excellent customer service. Our representatives correspond to our expanding distributor base via phone, email, and various media platforms. Our Customer Service team members work closely with various internal and external entities to provide the highest level of customer support.

· Stable experience in an office setting in the manufacturing/distribution industry required

· Answer inquiries via phone, email, chat & fax, responding to all inquiries in a professional and timely manner

· Timely processing of orders and precise data entry

· Ability to identify and resolve issues in regard to shipments and/or order processing

· Build rapport with each customer; Actively listens to customer's requests and needs

· Handles each call until resolution is reached, including follow-up to ensure actions promised are completed

· Resolve problems by clarifying issues; research & explore answers and alternative solutions; implement solutions; escalate unresolved problems

Skills and Qualifications

· Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors

· Prior customer service, data entry, or call center experience

· Strong organizational and follow-up skills a must

· Ability to multi-task and easily change gears

· Strong interpersonal and written / verbal communication skills

· Professional and customer friendly phone etiquette

· Team-oriented mindset and strong work ethic

· Microsoft Office

· Bilingual Spanish a plus

Automann. Let’s keep exploring.

Automann, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, sexual identity, marital status, genetic information, military or veteran status, or any other category protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person