Customer Service Representative

Bottleless Nation is the driving force behind sustainable, eco-friendly water and ice solutions. Over the last decade, we've partnered with businesses nationwide to eliminate plastic bottles and jugs, promoting a healthier, cleaner environment. Our mission is to become #OneBottlelessNation by providing innovative hydration solutions that benefit both the planet and the people. Join us in making a difference—one bottleless cooler at a time.

Bottleless Nation is seeking a Customer Service Representative to work onsite in our Corporate office in Indianapolis

Join a 2024 INC 5000 fastest growing company! Our Executive Team has 70 years of combined experience to include a proven activity model and sales process that allows us to be the fastest organically growing company in our industry!

Our company’s culture revolves around a Servant Leadership Model and balances friendly competition in an entrepreneurial environment. We're committed to providing professional and personal growth opportunities! We want everyone on the team to win, make money and have fun! Are you a competitive and driven individual? Do you enjoy working with a team that values culture?

Position Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team, where you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality support.

Primary Responsibilities

Answering service call requests via email and by phone.

· Responding to those requests professionally and timely letting customers know their request has been received.

· Communicating with dispatch coordinators to prioritize service response.

· Trouble shooting some of unit issues over phone before sending to dispatch.

. Screening all warm leads and qualifying them to send to our Vice President of Business Development for disbursement

. Scheduling pickup of units that is asked of us from accounting team after accounts have come to term and are paid in full.

Coordinating with the lost/ stolen department for site services to find equipment.

· Entering equipment serial numbers in the various databases if tech calls and states serial is not in system.

. Communicating with techs when issues arise while there onsite.

. Communicating with customers who call in for service that account/accounts are 90+ days past due and transferring them to accounting team to see if we can obtain payment.

. Keeping track of how many service tickets you create daily, how many tickets you saved daily and how many leads you have sent to our VP of Business Development daily, as you will need to post daily numbers.

Required Experience

• 2+ years of experience in customer service or client services is required.
• Familiarity with call center operations is an advantage.
• Strong typing skills for efficient data entry and documentation.
• Excellent verbal and written communication skills are essential.
• Ability to multitask well under pressure while maintaining attention to detail.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.
• Proficiency in MS Office, Word, and Excel, with an understanding of CRM software systems preferred.

If you are a person that defines good character, strong work ethic, and a willingness to hold yourself accountable, we should speak.

www.onebn.com.com

Thank you for considering Bottleless Nation!

Learn more about our mission to reduce plastic, commitment to promote environmental responsibility, and our investment in service here: https://onebn.com/pages/about-us

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Customer service: 2 years (Required)

Ability to Commute:

• Indianapolis, IN 46256 (Required)

Work Location: In person