Customer Service Representative

For 95 years, Boelter has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better.

Boelter participates in every aspect of the restaurant supply, hospitality, and beverage industries. From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table.

CUSTOMER SERVICE REPRESENTATIVE - Eleven 36
Belong to the Boelter community that brings people together...
We value the individual where your unique perspective builds a stronger community and fuels our passion for authentic relationships.

POSITION SUMMARY:
The role of remote CSR in Eleven36 is the vital first point of contact for customers as well as providing support to our manufacturing partners, and sales team. The primary focus of the position is to support our customers, manufacturers, and sales team to final resolution of any issues they encounter; the ability to research products and assist with quoting product. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Please note that this position requires regular weekend work, and candidates should be prepared for this schedule. Employees who work weekends will have the ability to choose a day off during the work week.
• Provide highest quality customer service and support to customers, manufacturers, and sales team.
• Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls and chats while working autonomously.
• Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve freight tracking, freight quotes, rush orders and credit issues among a variety of other requests.
• Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.
• Communicate with sales and purchasing to inform them of possible product and sales challenges.
• Problem resolution for customer complaints or delivery issues.

EDUCATION and/or EXPERIENCE:

• Associates/Bachelor’s degree preferred or 3-5 years related experience.
• Proficiency in Word, Excel and Microsoft Outlook.

Knowledge in Hubspot, and the Foodservice Industry is a plus.

PHYSICAL DEMANDS and WORK ENVIRONMENT:
As a Customer Service Representative, you will have the opportunity to work remotely, providing you with flexibility and convenience while contributing to our company's mission and growth. We understand that remote work is a privilege that comes with responsibilities to ensure effective communication and maintain a high level of productivity.

KEY RESPONSIBILITIES:
Participation in Virtual Meetings: The successful candidate must have the ability and willingness to actively participate in all mandatory meetings with their camera turned on. This includes team meetings, project updates, and any other meetings deemed necessary for effective communication and collaboration. Being on video helps foster better connections and engagement among team members.
Maintaining an Appropriate Workstation: To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment, a stable internet connection, and access to the necessary tools and software to perform your job effectively. You will be responsible for maintaining your remote workstation in compliance with company guidelines.
While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Boelter, we care about our associates. We are pleased to offer a comprehensive suite of benefits that are designed to promote and support total well-being for you and your family.
Associates working a minimum of 30 hours per week are eligible to enroll in our benefit programs. Coverage begins the first of the month following hire date for those that enroll in:

• Medical & Prescription Drug
• Dental
• Vision
• Flexible Spending
• Health Savings Accounts
• Long-Term Disability
• Basic Life/AD&D
• Supplemental Life/AD&D

Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.
401(k) contributions can start as soon as the first payroll of employment and include a company match.

You can also take advantage of Associate Perks immediately such as Paid Time Off and associate discounts at our stores.

We are proud to offer On Demand pay to their associates. Work today and get paid tomorrow!
Boelter is committed to offering a robust benefits package and exciting work culture that makes it a great place to work! Wont you come join us?