Customer Service Representative

Job Summary
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your proactive communication skills and positive attitude will help foster strong relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients’ satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.
• Assist customers with Los Angeles Dental Meeting information, exhibitor processing, billing questions, and service issues, demonstrating strong problem-solving abilities.
• Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems.
• Handle outbound calling campaigns to follow up on customer requests or promote new products and services.
• Support client services by providing detailed information about company offerings and resolving concerns with patience and clarity.
• Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly.
• Collaborate with team members to improve service processes and share insights for continuous improvement.

Skills

• Multilingual abilities are highly valued to serve diverse customer bases effectively. (Spanish preferred, not required)
• Strong sales aptitude with the ability to upsell or recommend additional products/services when appropriate.
• Bilingual proficiency in English and another language enhances communication with a broader audience.
• Excellent communication skills—both verbal and written—are essential for delivering clear, positive interactions.
• Proficiency in Microsoft Office applications (Word, Excel) along with solid computer skills for data entry and documentation.
• Experience in call center environments or outbound calling campaigns is preferred but not required.
• Demonstrated analysis skills to identify customer issues quickly and suggest effective solutions.
• Knowledge of cash handling procedures is a plus for processing payments accurately.
• Ability to manage multiple tasks efficiently while maintaining attention to detail during typing or data entry tasks. Join us as a Customer Service Representative and become an integral part of a vibrant team dedicated to delivering outstanding client support!

Pay: $18.50 - $20.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Work Location: In person