Customer Service Representative

Dynamic Media is the world’s largest music-for-business reseller and has a growing base of recurring subscription customers with various billing and account maintenance needs to support.

The position is a Customer Service Representative that handles inbound support calls
(billing, account maintenance) and makes outbound calls to follow up on existing support tickets/tasks.

Candidate must be based in the United States, preferably in the Eastern or Central Time Zones.

Responsibilities and Duties

• Receive and manage incoming payments
• Regularly update the accounts receivable database
• Inform clients of their outstanding debts and deadlines
• Able to work independently and within a team
• Accurately update and monitor customer information
• Follow a monthly accounts receivable schedule making outbound calls for payment reminders
• Follow up with customers to ensure satisfaction with various services we offer.

Qualifications and Skills

• Prior experience in billing/ customer support is a big plus
• Long-term employment in job history is a big plus
• Strong verbal and written communication skills are essential - FAST typists only
• Able to apply the training to provide customer support
• Able to manage multiple tasks and concurrent jobs
• An ability and willingness to search for information on the internet
• A solid desire to maintain high levels of customer satisfaction
• An ability to present yourself as a professional, knowledgeable, and trusted partner
• Able to work at a fast pace

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Fully Remote - Work from home

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Expected hours: 40 per week

Work Location: Remote

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Work Location: Remote