Customer Service Representative

Job Advertisement: Customer Service Representative (Offset Printing Press)

The Customer Service Representative (CSR) is responsible for building and maintaining positive customer relationships, serving as the central coordinator for all customer print jobs. This role is responsible for handling client inquiries, processing orders, providing quotes, tracking jobs, resolving issues, and ensuring customer satisfaction throughout the production process. The CSR works closely with the production and delivery teams to ensure timely and accurate fulfillment of printing jobs.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person in a prompt and professional manner
• Handle customer inquiries regarding offset printing services (brochures, flyers, packaging, labels, etc.)
• Provide accurate price quotes and product information based on customer requirements
• Enter and manage customer orders in the system, ensuring all job specifications are clear and complete
• Coordinate with design, prepress, and production departments to ensure jobs are produced to specifications and deadlines
• Track job progress and proactively communicate status updates to customers
• Resolve customer issues or complaints efficiently and professionally
• Follow up on completed jobs to ensure customer satisfaction and encourage repeat business
• Maintain up-to-date knowledge of company products, services, and capabilities
• Assist in creating and maintaining customer records, job files, and related documentation
• Support the sales team in managing customer accounts and building client relationships

Requirements:

• Language: English, Hindi, Malayalam (Must know how to speak)

Office location: Kindly search on Google (Diamond Printing Press)

Please come starting on 18/02/2026 for a WALK - IN INTERVIEW (Directly come to our office. Please don't message or call)

Please search on google our location and directly come to our office for interview.

Job Type: Full-time

Expected Start Date: 19/02/2026