Customer Service Representative

Work From Home – Flexible Schedule – Now Hiring

The National Telecommuting Institute (NTI) is currently hiring Remote Customer Support Representatives for a short-term seasonal contractor opportunity paying $15.50 per hour.

NTI is a nonprofit organization that specializes in connecting Americans with disabilities to meaningful work-from-home employment opportunities. If you enjoy helping people, communicating clearly, and working in a fast-paced environment, this could be a great opportunity to earn income from home during the busy tax season.

This role supports customers who need help navigating tax preparation software and services. You will assist customers with questions, troubleshoot issues, and ensure they have a positive experience.

Why Work With NTI?

✔ 100% Remote – Work from home
✔ $15.50 per hour pay
✔ Flexible scheduling
✔ Minimum commitment of only 15 hours per week

✔ 1099 Contractor Opportunity

✔ Performance incentives available

✔ Short-term seasonal opportunity through April 15, 2026

✔ Opportunity to work with a nonprofit dedicated to disability employment

Schedule & Availability

• Flexible scheduling between 7:00 AM – 12:00 AM EST
• 7 days per week availability
• Minimum 15 hours per week required
• Contractors must work at least 8 hours on April 15 to qualify for the certification bonus

Operating hours:

• Monday – Sunday: 8:00 AM – 12:00 AM EST
• Tax Day (April 15): 8:00 AM – 3:00 AM EST

What You'll Do

As a Remote Customer Support Representative, you will:

• Provide friendly, professional support to customers via phone and chat
• Help customers navigate tax preparation software
• Troubleshoot basic technical or account-related issues
• Clearly explain information in a way customers can easily understand
• Research customer questions and determine appropriate solutions
• Maintain productivity goals and schedule adherence
• Stay informed about product updates during the tax season

Your goal is simple: help customers resolve issues quickly while delivering an excellent service experience.

Skills We're Looking For

Customer Service & Communication

• Strong written and verbal communication skills
• Ability to demonstrate empathy and patience with customers
• Comfortable speaking with customers and guiding them through solutions
• Ability to handle frustrated or upset customers professionally

Technical & Problem-Solving Skills

• Intermediate computer skills
• Ability to troubleshoot software or technical issues
• Strong research and problem-solving abilities
• Ability to simplify complex information for customers

Organization & Productivity

• Strong time management skills
• Ability to multitask in a fast-paced environment
• Commitment to meeting productivity and service goals

Preferred Experience

• High School Diploma or equivalent required
• Customer service experience preferred
• Call center experience is a plus
• Basic understanding of tax concepts is helpful but not required

Mandatory Requirements

• Must reside in the United States
• Must pass a background check and technical check
• Must complete certification training before beginning work
• Must be on camera during certification training
• Must meet the minimum weekly hour requirement

Program runs from certification through April 15, 2026.

Technology Requirements

To work in this role, you must have:

• Windows computer (Mac and Chromebooks are not permitted)
• Windows 11 operating system
• Intel Core i3–i9 or AMD equivalent processor
• Minimum 8GB RAM
• Webcam
• USB headset
• Wired mouse
• Wired internet connection
• Windows Defender only (no third-party antivirus software)

State Eligibility

Applicants cannot reside in the following states:

California
Colorado
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin

Pay: From $15.50 per hour

Benefits:

• Work from home

Work Location: Remote