Customer Service Representative

Join a mission‑driven team where every conversation makes a real difference—helping people live healthier, happier lives while building your career in customer service. With remote flexibility, continuous training, and clear growth opportunities, this role is more than a job—it’s your chance to grow, thrive, and make an impact.

Work Setup & Requirements

• Location: Remote (United States)
• Hours of Operation: Tuesday–Saturday, 7:00 AM – 7:00 PM EST (shifts scheduled within this window)
• Equipment: Bring Your Own Device (BYOD)

What does a day in the life of a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, and outbound calls
• Provide accurate information about products and services to help customers make informed decisions
• Resolve customer issues efficiently, ensuring timely solutions that meet or exceed expectations
• Follow up with customers to confirm concerns have been fully addressed and resolved
• Document all interactions thoroughly and accurately in the organization’s CRM system
• Adhere to company policies and procedures, maintaining compliance and consistency in every interaction
• Achieve and exceed performance targets by meeting KPIs related to customer satisfaction, response times, and resolution rates
• Engage in continuous learning through training programs and knowledge modules to stay current on products, services, and processes
• Collaborate with cross‑functional teams to resolve complex issues and improve the overall customer journey
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform additional duties as assigned, contributing to the team’s success and organizational goals

What are the required qualifications for a Customer Service Representative II?

To succeed in this role, candidates should demonstrate the following:

• Customer Service Experience : At least 1 year of prior customer service experience , preferably in a call center environment.
• Communication Skills : Strong verbal and written communication abilities, with the capacity to engage customers clearly and professionally.
• Technical Proficiency : Comfortable using computers and a variety of software applications to manage customer interactions.
• CRM Knowledge : Prior experience with Customer Relationship Management (CRM) systems is preferred.
• Outbound Call Experience : Proven ability to handle outbound calls effectively.
• Multi‑Channel Support : Experience providing support through both email and voice channels is preferred.

Ninja Perks and Benefits

• Competitive Salary
• Remote Work-Setup
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.