Customer Service Representative

As an employee-owned bank, we offer a unique work culture - all decisions are made by people who live and work in our communities. They make sure we treat our team members and valued customers as if they were family.

Still, we're always looking to get even better. And we're always on the lookout for energetic, innovative, customer-focused team members who can help take us to the next level.

You can find out more about us on our History & Mission page. Also, you can get an inside look at our biggest annual event, our Shared Values Dinner where we gave $48,000 back to our community in one evening this past March. Check out the videos from our 8th Annual HHSB Shared Values Dinner below. Check out more about us on our YouTube Channel and other social media pages.

The Customer Service Representative is a pivotal team member responsible for delivering an outstanding in-branch customer experience by efficiently handling a variety of tasks, from accurate teller transactions and reconciling cash drawers to providing comprehensive account services. This multifaceted role also encompasses following established guidelines for processing new and existing accounts, IRAs, CDs, HSAs, and other deposit accounts. The Customer Service Representative actively contributes to the achievement of service standards, team goals, and individual targets while maintaining compliance with regulatory requirements and internal policies.

Primary Job Duties:

• Accurately process teller transactions and reconciling a cash drawer.
• Providing account services to customers.
• Follow the established guidelines and procedures while processing new and existing accounts, IRAs, CDs, HSAs, loan applications and all other basic
• Maintain all service standards as directed and encourage and help teammates as needed. Consistently meeting goals as identified by your manager.
• Determining customers’ needs through relationship banking and providing recommendations and/or referrals that are best suited for them using the relationship based sales process.
• Attending and participating in internal and external trainings.
• Maintaining customer confidentiality.
• Complying with bank operations and security procedures.
• Taking the initiative to turn reports in promptly.
• Provide these services at location assigned by supervisor, see schedule below for further details.

Schedule:

This is a coverage based position meaning that the hours of operations need to be fulfilled with appropriate coverage as assigned by the manager. Unpaid time off is typically not allowed per policy, therefore, accrued time off must be used when taking time off. Dependability and adaptability within the range of the shifts below is crucial for success in this position. Additionally, this is not a remote or hybrid based position.

Shifts:

Monday - Saturday

• • Saturdays are required at least twice per month at a Crawfordsville location
  • Though this is not a primary float position work may be performed at any of the HHSB Branch Locations or HHSB Success Center for coverage, meetings, or training periodically (mileage is paid for work related travel outside of normal commute to and from the Crawfordsville South branch).
  • Shifts are to cover normal business hours. They include, but are not limited to:
    • Monday - Thursday: 7:45am - 5:15pm
    • Friday: 7:45am - 6:15pm
    • Saturday: 8:45am - 12:15pm

Weekly Hours:

• • Hours range between 38-40 hours per week, with occasional, but not guaranteed overtime.

• High School diploma or equivalent
• Dependability
• Team and customer focused
• Microsoft Office skills (intermediate preferred)
• Customer Service experience (minimum of 1 year experience)
• Excellent communication skills
• Ability to listen, gain understanding, and solve problems
• Demonstrate patience and understanding
• Ability to work positively in a fast pace environment
• Time management and organizational skills
• Desire for professional growth within this position or for development into future positions

Base pay offered will be based on previous banking experience.

Additional Benefits Include:

• 401(k) matching
• Health Insurance (Employer Contribution is 90% of Employee Only coverage)
• Dental Insurance (Employer Contribution 50%)
• Vision Insurance (Employer Contribution 50%)
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Parental Leave
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off
• Paid Training

Hoosier Heartland State Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at hhsbhr@myhhsb.com