Customer Service Representative

Date posted: March 19, 2026

Pay: $16.50 - $17.50 per hour

Job description:

***Candidates must live in the immediate Phoenix Area***

Full-Time | Customer Service | State of Arizona

Who we are

At Valor Global, our people are our greatest strength, forming the foundation of every exceptional experience we deliver. Guided by our core values—Exceed Expectations, Admire People, and Be Passionate About Making a Difference—we foster a culture where individuals are encouraged to unlock their full potential. We don’t just support professional growth—we help team members bring their ambitions to life. Through values-driven programs and a purpose-filled environment, our people grow, uplift one another, and shape careers that are both meaningful and lasting. That’s why so many choose to stay and thrive as part of the Valor family.

Overview

This role supports the State of Arizona by assisting callers with general questions related to state programs, online systems, and account access. Representatives provide clear, professional guidance while following established procedures and maintaining confidentiality. This is a fully remote position requiring reliable technology, strong communication skills, and comfort navigating multiple computer systems.

Key Responsibilities

• Respond to inbound calls from individuals seeking assistance with State of Arizona programs, online portals, or account-related inquiries
• Provide general information, clarify processes, and guide callers through basic steps using scripted and approved resources
• Document interactions accurately within internal systems
• Navigate multiple applications to locate information, verify details, and support caller needs
• Follow standard operating procedures, compliance requirements, and quality expectations
• Escalate complex or sensitive issues to the appropriate teams
• Maintain professionalism, patience, and clarity when supporting diverse populations
• Protect confidential information and adhere to all state and agency guidelines

What We’re Looking For:

• Strong written communication and reading comprehension
• Impeccable attention to detail and organizational skills
• Ability to work independently and maintain a steady task pace
• Excellent time management and task prioritization skills
• Proven reliability and accountability in a remote or structured environment
• Adaptability to shifting priorities and evolving workflows
• Experience with digital document systems or email platforms is a plus

Technical Requirements:

• BYOD: Bring Your Own Device: Minimum 8GB RAM
• Minimum internet speed: 25 Mbps download / 5 Mbps upload
• Preferred internet speed: 50 Mbps download / 10 Mbps upload
• Jitter threshold: Should be 15ms or lower — higher jitter may result in voice and streaming issues
• Speed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection quality
• Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
• Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently.
• Confident using browsers, search engines, and understanding online safety.

Benefits:

• Medical, Dental and Vision plans; will start on the first of the month following hire date
• Semi-monthly pay with monthly commission bonus potential
• 401K with matching up to 4%
• Employee assistance program and Valor Helps
• Earned PTO and sick time
• Employee Referral Program
• Paid training

Employment Conditions:

• Employment is contingent upon successfully passing a comprehensive background check.
• All candidates must undergo and pass a thorough background screening, which may include verification of employment history, education, criminal records, and other relevant checks.
• Equal Employment Opportunity Statement:

• We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable federal, state, or local laws.