Customer Service Representative

Job Title: Telesales Executive

A Telesales Executive is responsible for generating sales over the phone by contacting potential or existing customers, promoting products/services, and closing deals. The role requires excellent communication skills, persuasion, and customer handling abilities.

Key Responsibilities

• Make outbound calls to potential customers to promote products or services
• Handle inbound calls and respond to customer inquiries
• Explain product features, benefits, and pricing clearly
• Generate leads and follow up on prospects
• Maintain and update customer databases (CRM)
• Achieve daily/weekly/monthly sales targets
• Handle objections and resolve customer concerns effectively
• Build and maintain strong customer relationships
• Record call details and sales information accurately

Required Skills & Qualifications

• Strong verbal communication and interpersonal skills
• Good persuasion and negotiation abilities
• Basic computer knowledge (MS Office, CRM tools)
• Ability to handle rejection and work under pressure
• Customer-focused mindset
• High school diploma or graduation (depending on company requirement)

Preferred Qualifications

• Previous experience in telesales, telemarketing, or customer service
• Familiarity with sales techniques and CRM software

Key Performance Indicators (KPIs)

• Number of calls made per day
• Conversion rate (calls to sales)
• Revenue generated
• Customer satisfaction score

Working Conditions

• Remote work
• Day Shift
• Performance-based incentives and bonuse

Job Type: Full-time

Pay: AED2,900.00 - AED3,000.00 per month

Work Location: Hybrid remote in Dubai