Customer Service Representative

This is a remote position that involves over-the-phone customer service for inbound calls supporting the EOI Direct website (www.eoidirect.com). EOI Direct assists lenders, closing agents, and homeowners in obtaining proof of insurance for community associations. We are not an insurance company, and we don't sell insurance. Our help desk assists people in using the EOI Direct website as well as placing orders over the phone for those who do not wish to use the website.

Job Duties:

• Answering inbound phone calls
• Responding to e-mails
• Processing online orders

A positive and solution-oriented attitude is all that is needed to do this job well. Applicant must have high-speed internet access to support remote work. On-the-job training and equipment will be provided. This job does NOT require any sales or collections.

We offer flexibility for shift start time, depending on desired number of hours, however, our current position is for our closing shift ending at 6:00pm, Monday-Friday. We provide paid days off and eight (paid) Federal holidays.

Benefits:

• Work from home saves on commute time
• No late evening or weekend shifts
• Paid days off and paid Federal holidays
• No sales or collections
• PT & FT options available

Starting wage is $11.50/hr. Employee is reviewed at 90-days for wage increases. Reviewed annually from there based on hire date.

Company Description:

EOI Direct was founded in 2002 to deliver proof of insurance needed for loans in community associations. Based out of Boise, Idaho, we support our web application with a helpdesk to assist users of the website in placing their order. This is a niche business within the mortgage industry with repetitive questions and repetitive order processing on the website. It is a job that is easy to leave behind when a shift is completed, but it does have some monotony. You would be joining a team of 15 people who all work remotely.

Job Types: Full-time, Part-time

Pay: From $11.50 per hour

Benefits:

• On-the-job training
• Paid time off
• Work from home

Shift:

• Day shift
• No nights

People with a criminal record are encouraged to apply

Work Location: Remote