Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: BOL filings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, and picking/packing

Position: First (1st) Shift Customer Service Representative
Shift: 7:00am – 3:30pm, Monday-Friday with mandatory OT as needed
Pay: $20.75 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Proficient at Microsoft, Manhattan WMS, multi-tasking in a fast paced environment, forklift experience a plus

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.