Customer Service Representative

Position: Customer Service Representative

Location: Main Shahrah-e-Faisal, Karachi

Timings: 9:00 AM – 6:00 PM, (Mon to Fri)

Salary Range: PKR 130K - 150K (Depending on the experience)

Other Benefits: Fuel, Mobile, Internet Allowances, Medical Coverage & PF

Job Type Contract: 1 year, it can be expanded according to your performance

We are looking for a Customer Service Representative for our client position at the Karachi office.

Your main role is to ensure smooth, efficient, and accurate business support both externally to distributors and direct end-user customers with administrative, logistic, and commercial issues, as well as internally to the other departments and Sales Units.

What You’ll Be Doing:

• Effectively communicating with Customers/Partners as well as internal stakeholders (Sales team, Supply Chain, etc)
• Handling quotations and managing Order handling process from booking to goods delivery
• Monitoring payment collection process fulfilment
• Helping customers with different inquiries, issues, and requests — always aiming for a great experience
• Managing Post Sales activities (claims, returns, etc) with a solution-focused approach
• Spotting patterns in customer feedback or internal processes and sharing ideas for improvement
• Working closely with your teammates and other departments to share the best practices and knowledge or to resolve issues quickly

What We’re Looking For:

• Bachelor degree (minimum)
• Strong verbal and written English communication skills
• Computer skills (email, MS Office, CRM and SAP tools is advantage)
• A natural problem-solver with a positive, can-do attitude
• Ability to multitask and stay organized in a fast-moving environment
• Team player who enjoys collaborating and supporting others
• Attention to detail and a sense of responsibility
• Always ready to go the extra mile — not just for our customers, but for each other too

Job Type: Full-time

Pay: Rs130,000.00 - Rs150,000.00 per month

Work Location: In person