Customer Service Representative

About us

We are a fast-paced, supportive and collaborative small Ecommerce company. We are looking for a self-starter who can wear multiple hats.

About the job

Main responsibility of this job is to reply client requests through clients' portals and to manage daily work flow of our warehouse through our system. The ideal candidate will have proficient computer skills with Office Suite, as majority of the daily routines are done online.

This job also requires strong attention to details, and the ability to multi-task in a fast-paced environment. We are looking for someone who is reliable, friendly, and eager to learn new skills.

Responsibilities:

Handle inquiries from clients’ portals.

Reply emails in a timely manner.

Export and import purchase orders.

Export and import daily inventory files.

Enter parts orders and return orders in our proprietary system.

Create packing lists for warehouse.

Label outbound shipping boxes.

Audit return records.

File damage claim with clients and shipping carriers.

Manage return shipping documents.

Answer phone calls professionally.

Perform tasks within time limits and prioritize properly.

Other tasks assigned.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Computer literacy: 3 years (Required)

Work Location: In person