Customer Service Representative

Job Title: Customer Service Representative (CSR)Job Summary

The Customer Service Representative (CSR) is responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to appropriate departments when necessary
• Follow company policies, service standards, and quality guidelines
• Build and maintain strong customer relationships
• Meet or exceed customer satisfaction and performance metrics

Qualifications & Skills

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Proven experience in customer service or a related role (preferred)
• Strong verbal communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with CRM systems
• Positive attitude, patience, and empathy

Working Conditions

• May require shift work, weekends, or holidays
• Office-based, call center

Key Competencies

• Customer-focused mindset
• Active listening
• Attention to detail
• Time management

Job Types: Full-time, Fresher

Pay: Rs30,000.00 - Rs200,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Intermediate (Required)

Experience:

• CSR: 1 year (Preferred)

Work Location: In person