Customer Service Representative

Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice for our customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your positive attitude and organizational skills will help create a welcoming environment, both in person at the front desk and over the phone. This paid position offers an exciting opportunity to develop your office management, clerical, and customer service skills while making a meaningful impact on our clients’ experience. If you thrive in a fast-paced setting and enjoy assisting others, we want to hear from you! Responsibilities

• Greet visitors at the front desk with warmth and professionalism, managing check-in procedures efficiently
• Answer multiple-line phone systems promptly, directing calls accurately and courteously
• Manage appointment scheduling, calendar management, and coordinate meetings using Microsoft Office and Google Workspace tools
• Perform data entry, filing, and maintain accurate records of customer interactions and administrative document
• Provide exceptional customer support by addressing inquiries via phone or email, demonstrating excellent phone etiquette and patience

Skills

• CCC One Management program experience
• Previous Auto Collision industry experience
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Excellent organizational skills with the ability to multitask efficiently in a busy environment
• Previous office management or administrative experience preferred, including clerical tasks like filing and data entry
• Bilingual abilities are a plus to serve diverse customer needs effectively
• Exceptional customer service skills with a friendly demeanor and professional phone etiquette
• Attention to detail for proofreading documents and maintaining accurate records
• Time management skills to prioritize tasks effectively throughout the workday

Join us to be part of a vibrant team committed to delivering outstanding service! This role offers valuable experience in office administration, customer support, and client relations—all within a supportive environment that values your growth. We look forward to welcoming motivated individuals ready to make a difference every day!

Pay: $24.27 - $29.23 per hour

Work Location: In person