Customer Service Representative

Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and assistance. Your energetic approach and positive attitude will help foster strong relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your administrative and communication skills while making a meaningful impact on our clients’ experience.

Responsibilities

• Greet customers promptly and professionally at the front desk, creating a positive first impression
• Manage multi-line phone systems to handle incoming calls with courtesy, clarity, and efficiency
• Provide outstanding customer support by addressing questions, resolving issues, and offering solutions confidently
• Organize files, process paperwork, and perform clerical tasks such as proofreading documents and managing appointments
• Support office management duties including calendar management, scheduling appointments, and coordinating meetings
• Assist with bookkeeping tasks and basic office management responsibilities to ensure smooth daily operations

Qualifications

• Proven office experience with strong organizational skills and attention to detail
• Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills
• Prior customer service experience demonstrating effective phone etiquette and communication skills
• Ability to handle multiple tasks efficiently in a fast-paced environment with strong time management skills
• Bilingual abilities are a plus to serve diverse customer needs effectively
• Experience with clerical duties such as filing, proofreading, and managing calendars preferred
• Knowledge of front desk operations, multi-line phone systems, and basic bookkeeping is highly desirable
• Previous experience in medical or dental receptionist roles or as a personal assistant can be advantageous

Join us in delivering exceptional service while advancing your career in a lively, supportive environment! We value energetic individuals who are eager to grow professionally while making a positive difference every day.

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person