Customer Service Representative

Overview

We are seeking an HR Customer Service Representative to serve as the first point of contact for employees calling into the Employee Contact Center with HR-related inquiries. This role requires strong communication skills, attention to detail, and the ability to handle a high volume of calls while maintaining confidentiality and professionalism.

Key Responsibilities

• Serve as the primary contact for employee HR inquiries via phone and case management systems
• Handle high-volume inbound calls with a focus on quality service and resolution
• Research and resolve issues related to payroll, benefits, and employee data
• Escalate complex concerns to HR Specialists or Supervisors as needed
• Maintain accurate and detailed documentation of all interactions
• Ensure compliance with company policies and employment regulations
• Utilize HR systems and tools to provide efficient and accurate responses

Qualifications

Required:

• Associate degree
• 2+ years of experience in HR or call center/customer service environment
• Strong communication and active listening skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Strong computer skills and web navigation
• Typing speed of 50+ WPM with high accuracy

Preferred:

• Bachelor’s degree
• Experience with HCM/CRM systems (PeopleSoft, Workday)
• Background in shared services or large organizations
• HR certifications (PHR or SHRM-CP)

Training & Onboarding

• Mandatory 1-week training (no absences or tardiness permitted)
• Training conducted during scheduled shift hours
• Candidates will transition to hiring manager-led training for specialized “learning calls”
• Opportunity for additional HR training based on business needs

Work Environment

• Fast-paced contact center setting with fluctuating call volumes
• Business-appropriate attire required (especially during video calls and onsite work)

Additional Details

• Team: Tier 1 Contact Center Learning Team (small team environment)
• Focus on supporting high call volumes during annual enrollment
• Opportunity to convert to a permanent role based on performance

Job Types: Full-time, Contract, Temporary

Pay: $17.00 - $21.00 per hour

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• SHRM Certified Professional (Preferred)

Work Location: In person