Customer Service Representative

Description:

Mechanical Air Conditioning is a multi-generational, 40-year old, family-owned company dedicated to providing a customer-first experience. We are committed to delivering white-glove service for our customers by providing an unmatched commitment to their comfort with the right HVAC system, service, maintenance and indoor air quality.

This position is based out of our office located at 8050 Monetary Drive, Riviera Beach, 33404. This is not a remote position.

To speak directly to our recruiting department, please call 561-286-7648

Pay: $18 per hour base pay PLUS UNCAPPED Commissions

Schedule is typically Monday through Friday. No evenings. Must have weekend availability.

What we offer:

• Competitive compensation
• Opportunity to earn commissions on maintenance agreements
• Full-time position
• Weekly pay with direct deposit
• Medical, Dental and Vision insurance
• Paid Time Off, Birthday Paid Time Off, Holiday Pay
• 401K

As a Customer Service Representative, you will be the frontline and first voice of our company, providing exceptional support to our clients. Your core skills in customer service, data entry, and phone etiquette will be essential in addressing customer inquiries and resolving issues effectively. You will have the opportunity to engage with a diverse customer base and drive revenue through upselling. Your relevant skills in Microsoft Office and call center operations will further enhance your ability to deliver top-notch service. Join our team and be a vital part of our customer-centric approach to business. As a Customer Service Representative, you will:

• Answer customer calls to schedule maintenance and service appointments
• Make outbound calls, as required, to schedule customers for service or maintenance
• Effectively enter data into the dispatching system
• Efficiently resolve customer issues

Requirements:

• High school diploma or equivalent required
• Minimum 1 year of customer service experience
• Strong written and oral communication skills required
• Strong data entry skills required
• Must be able to work in a team environment
• Excellent interpersonal skills with the ability to interact with a variety of customers and company personnel in a friendly and professional manner
• All applicants are required to undergo a background check and drug screen

Mechanical Air Conditioning Corp. is an equal opportunity employer.