Customer Service Representative

Customer Experience Specialist (CSR)

OutdoorsForLess.com – Omaha, NE

If you enjoy sharing hunting stories, nerding out on new hunting gear, and have a passion for the Outdoors industry, you will feel right at home here.

At Outdoors For Less, we are an e-commerce company that specializing if offering high end specialty hunting gear to passionate outdoorsmen and women. We take an immense amount of pride in being the company that still answers the phone, gives honest advice, and follows through after the sale. That mindset has been at the core of our business since 1998, and it is a big reason customers continue to come back to us. Our customers call in because they want honest answers from someone who understands what they are trying to accomplish, whether that is setting up their first blind or upgrading a property they have been working on for years.

Our customers are not just placing quick online orders. It is common for someone to call in with a serious budget and expect us to help plan out their entire land setup based on their property and goals. In many ways, this role is like being a personal outfitter for high end hunting gear.

We are not pushy salespeople. We are trusted advisors. Our job is to educate, guide, and help customers make the right decision.

That is where you come in! We are looking for someone who shares that same level of passion for the outdoors and wants to be part of a team that actually cares about both the customer and the hunting industry.

What You Will Be Responsible For

• You will be the front line of the business, handling customer conversations from first question through post delivery support.
• Answer inbound calls, emails, and chat messages quickly and professionally
• Help customers choose the right products based on their needs
• Manage post purchase support including order updates, delivery coordination, and issue resolution
• Work directly with our vendors and brand partners to ensure smooth deliveries
• Maintain fast response times and minimize missed communications
• Identify opportunities to improve the customer experience and not afraid to speak up when you see an opportunity for improvement

What We Are Looking For

This role blends customer service, sales, and problem solving.

• Strong communication skills with confidence and professionalism on the phone
• Familiarity with hunting, land management, or outdoor gear is requirement
• High sense of ownership and accountability
• Ability to stay organized while handling multiple conversations
• Comfortable working with computers, speadsheets, and customer service tools
• Reliable and responsive with a commitment to answering calls
• Positive attitude with the ability to lead a conversation when needed

Bonus points for experience with e-commerce, online marketing, or Shopify. Compensation will be adjusted if you have these skills.

What Success Looks Like

• Calls are answered consistently and professionally
• Response times are fast across all channels
• Customers feel confident making a purchase
• Orders move smoothly from purchase through delivery
• Compensation and Incentives

Competitive hourly pay with additional performance based incentives

Incentives are tied to the metrics that matter most to our business, including response times, missed call rate, and overall contribution to sales. Team members who consistently show up, answer calls, and help customers move forward are rewarded for it.

Why Work at Outdoors For Less

• Small team environment, and home town business feel
• Direct impact on the business where your work truly matters
• Employee discounts on premium hunting gear
• Your ideas and opinions are welcomed!

Growth and Opportunity

Outdoors For Less is growing extremely fast and operates more like a high paced startup than a traditional retail company. Things move quickly here. We test ideas, improve systems, and constantly look for better ways to serve our customers.

This is not a dead end customer service role.

We are looking for someone who wants to grow with the company over the long term. As we continue to scale, there will be many opportunities to move into roles with more responsibility in areas like sales, marketing, operations, and ecommerce.

We invest in, and listen to our people. That means giving you the tools, training, and real world experience to improve your skills and take on bigger roles over time. We listen to your feedback and will invest in your ideas for process improvement. The right person will not stay in the same position for long.

We are looking for someone who is motivated, dependable, and interested in building something over the course of years, not just months.

If you are looking for a company where your effort is noticed and your growth is taken seriously, this is it. We are a fun loving small family owned company that genuinely enjoys helping other outdoorsmen build their dream properties. If this sounds like something you might enjoy, we would love to hear from you!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Application Question(s):

• Why do you think this position is the perfect fit for you?
• Tell us about your experience with the outdoors or hunting. What do you enjoy most, and how familiar are you with hunting gear?

Work Location: Hybrid remote in Omaha, NE 68106