Customer Service Representative

We are looking for a motivated Customer Service Representative to join a dynamic team in Tempe, Arizona. This Contract to permanent position offers an excellent opportunity to build a career in the mortgage and financial services industry. The role involves working on-site in a fast-paced call center environment, providing exceptional support to customers with mortgage-related inquiries.

Responsibilities:
• Respond to inbound customer calls regarding mortgage payments, escrow queries, and general loan account issues.
• Initiate outbound calls to assist customers with overdue or missed mortgage payments.
• Deliver accurate and detail-oriented customer service while addressing a variety of inquiries.
• Maintain detailed and precise documentation of all customer interactions in the internal system.
• Ensure compliance with company policies and industry regulations during all customer interactions.
• Participate in training and development sessions to enhance job performance and knowledge.
• Collaborate with team members to meet service quality goals and provide seamless support.
• Handle high call volumes with efficiency and attention to quality.
• Adapt to changes in processes or systems to continuously improve service delivery.

• Previous experience in customer service, including roles in call centers, retail, administrative support, or similar fields.

• Strong communication skills with the ability to resolve customer issues effectively.

• Demonstrated ability to manage high call volumes with attention to detail.

• Willingness to work on-site Monday through Friday and one half day one Saturday per month.

• Interest in learning about the mortgage industry and developing a long-term career.

• Attention to detail and accuracy in documenting customer interactions.

• Ability to follow compliance guidelines and maintain confidentiality.

• Proficiency in handling inbound and outbound calls efficiently.

TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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