The Customer Service Representative is responsible for managing contracted facilities work for our growing number of enterprise retail clients. This individual requires experience with service requests in a facilities management, call center, insurance, or similar work environment. The work is highly transactional with the core responsibility of coordinating client service requests with ROYAL subcontractors and vendors. The work includes the execution and management of on-demand service orders, scheduled services, and contracted project work.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent is required
• 3 - 5 years+ of customer service experience is required
• 1 - 2 years+ of project management experience
• 1 – 2 years+ of work experience in facilities management, call center, insurance claims or similar.
• Knowledge of the U.S. retail and facilities industries is preferred
• Experience with facilities management software such as Corrigo, FacilitySource, or ServiceChannel is preferred