Customer Service Representative

Responsibilities:

• Handle inbound customer calls, emails, and chats professionally
• Assist customers with account, billing, scheduling, or general support inquiries
• Maintain accurate records using CRM and support systems
• Resolve customer concerns with empathy and professionalism
• Follow company processes and performance standards

Requirements:

• Must speak excellent English with clear communication skills
• Prior customer service or call center experience is a plus
• Must be comfortable using computers and navigating multiple systems
• Strong problem-solving and communication skills
• Must be reliable, professional, and able to work in a team environment
• Must be willing to stay at the residential workspace in Orchid, Lekki, from Monday to Friday
• Must have a positive attitude and willingness to learn

Preferred Qualifications:

• Experience with remote work or international clients
• Familiarity with CRM or ticketing systems
• Strong typing and multitasking abilities\

What We Offer:

• Remuneration: NGN 200,000 monthly
• Comfortable shared accommodation provided Monday through Friday (MUST stay during assigned work shift)
• Stable work environment with high-speed internet and power backup
• Opportunity to work with international companies
• Professional development and customer service training
• Career growth opportunities for high performers

Location: Orchid Road, Lekki, Lagos