Customer Service Representative

Description

Essential Duties and Responsibilities

Receives the public and answers questions; responds to inquiries from employees, citizens and others and refers, when necessary to appropriate persons.

Communicates politely and effectively with residents, vendors, customers and other employees. Receives and distributes mail and packages to appropriate persons. Answers inquiries or directs phone calls to appropriate parties throughout the City.

Coordinates customer service and service provision with contracted sanitation provider. Provides contracted sanitation provider with new, canceled, and customer complaints on a daily basis.

Provides customer service to walk-in and telephone customers; receives payments via credit card; directs customers and/or callers to appropriate internal individuals; answers routine questions and provides customers with requested forms, information, and/or paperwork

Assists the Utility Billing Clerk with shut off for non-payment process; address changes, noting utility accounts with undeliverable mail; and services orders.

Maintains log for trash services; troubleshoots trash collection issues, educates residents on trash and recycle collecting procedures and policies. Communicates with staff, trash/recycling company, and residents on issues and/or changes with collection services.

Maintains city fleet vehicles, i.e. reserving cars for employees; routine maintenance scheduling, fueling, and car washes as needed and communicates to supervisor when repairs are required.

Maintains a clean and organized work area.

Maintain the office supply stock. Order, receive and stock the supply room when needed. This includes requests made from co-workers and special orders.

Performs all duties in strict compliance with appropriate safety and security standards. Ensures all applicable safety and health rules and regulations are followed.

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Participates in the accomplishment of organizational, departmental and workgroup goals and objectives

Provide Notary Services as needed.

Performs other duties of a similar nature or level as assigned

Desired Minimum Qualifications

Education and Experience:

• Graduation from high school or GED equivalent; and
• One (1) year of general office or receptionist experience; or
• Any equivalent combination of education and experience.

• Knowledge of computers, computerized accounting systems and electronic data processing; Office practices and procedures; and
• Skill in entering, adjusting and retrieving data using a computer; and
• The ability to communicate effectively both verbally and in writing, establish/maintain successful working relationships, work under pressure with frequent interruptions and with upset customers.
• Conflict Resolution, listening, multi-tasking, promoting process improvement, problem solving, thoroughness, quality focus

Special Requirements

• Valid Arizona Drivers License or ability to obtain within six (6) months of employment
• Must be bondable

For an overview of Full Time benefits click here (Download PDF reader)