Customer Service Representative

We are currently seeking a Full Time or Part Time individual for Evenings and Weekends ONLY. We are looking for someone who passionate and customer-focused individual to join our Customer Service team! We are Dubia, LLC and we are a leading provider in high-quality reptile feeders nationwide! We specialize in providing healthy and quality feeders for reptile enthusiasts and their beloved pets! We are committed to delivering exceptional service and building lasting relationships with our customers.

As a Customer Service Representative, you will be responsible for providing outstanding customer support to our clients via online channels. You will play a crucial role in ensuring customers receive prompt assistance and have a seamless experience with our products and services.

JOB RESPONSIBILITIES:

· Respond to customer inquires and resolve issues via e-mail, live chat and social media platforms.

· Assist customers with product selection, order inquiries, shipping information and general inquiries about reptile feeders and reptile care.

· Process returns, reshipments, credits and refunds in accordance with company policies and procedures for order issues.

· Collaborate with team members to address complex customer issues or escalate cases when necessary.

REQUIREMENTS:

· MUST HAVE reptile knowledge/experience.

· This is a evening and weekend position ONLY! Example schedule for someone FT: 4pm-10pm weekdays, 5hrs Saturday, 5hrs Sunday.

· Strong customer service orientation with a genuine desire to help customers.

· Ability to multi-task and prioritize tasks effectively in a fast-paced environment.

· Proficiency using online communication tools and customer service software.

· Excellent communication skills, written and verbal.

· Previous experience in customer service to related fields.

· Knowledge of Google Sheets and applications.

· Demonstrated proficiency in typing with a minimum typing speed of 40 Words per Minute (WPM) or higher.

BENEFITS:

· Enjoy the perk of accruing Paid Time Off starting from after your first 60 days of employment, accumulating up to 2 weeks per year for FT employees.

· We invest in your professional development by offering paid training!

· Earn between $14-$16 per hour to start, contingent upon your experience and expertise.

· Once candidates have demonstrated their proficiency and commitment, they may be eligible for hybrid/remote work opportunities.

HOW TO APPLY:

DO NOT CONTACT OUR CUSTOMER SERVICE TEAM OR PET STORES. If you are passionate about providing exceptional customer service and making a positive impact in the reptile community, and you are available nights and evenings, we want hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining our team through Indeed only. Join us at Dubia, LLC and become part of a team that is dedicated to serving reptile enthusiasts nationwide!

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have online customer service experience? Ex: E-mail, social media, chat.
• This is an evening and weekends ONLY position. Are you committed to being available at these times?
• Do you have reptile knowledge?

Ability to Relocate:

• Wichita, KS: Relocate before starting work (Required)

Work Location: In person