Customer Service Representative

Job Overview

Responsibilities of this role include communicating directly with customers to enter and process incoming freight orders, researching and resolving questions and problems. Previous experience in a customer service or operations role with a logistics, shipper or trucking company is required. Additionally, experience with Fleetenable is preferred.

Responsibilities:

• Schedule customer orders timely and accurately
• Monitor and track On Time Delivery per assigned customer
• Handling emails, phone calls, PODs, and shipment issues
• Communicate effectively with customer by phone, e-mail, and EDI for scheduling appointments and providing customer service
• Enter customer orders and data accurately and timely
• Provide accurate information regarding products and services to assist customers effectively.

Requirements:

• Strong customer service and communication skills
• 1+ years of previous experience in a logistics/shipping/transportation(Local Pickup & Delivery / Cartage operations)
• Experience with Fleetenable is a plus
• Previous experience in data/order entry
• Previous experience in a Call Center customer service environment

Skills

• Strong office skills with a focus on organization and time management.
• Excellent phone etiquette to create a positive impression during calls.
• Proven client services experience with a commitment to customer satisfaction.
• Proficient in data entry with attention to detail.
• Experience with outbound calling to engage customers proactively.
• Strong communication skills, both verbal and written, to convey information clearly and effectively.

What We Offer

• Competitive pay
• Stability and Growth
• Professional work environment
• Opportunity for advancement
• Insurance benefits
• 401K
• Holiday Pay

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person