Customer Service Representative

Inside Sales Representative

Job Overview

We are seeking a dynamic and motivated Inside Sales Representative to join our energetic sales team! In this role, you will be the frontline ambassador, engaging with potential clients and existing customers to promote our products and services. Your enthusiasm, excellent communication skills, and ability to build rapport will drive sales growth and enhance customer satisfaction. This is an exciting opportunity for someone who thrives in a fast-paced environment, loves connecting with people, and is eager to contribute to a thriving global sales operation.

Duties:

• Reach out to prospective clients through outbound calling to generate new business opportunities.
• Manage and optimize the sales pipeline within HubSpot CRM, ensuring all lead data and deal stages are meticulously tracked.
• Execute international calling, navigating different time zones and cultural nuances to expand our global footprint.
• Respond promptly and professionally to inbound customer inquiries via phone, email, or chat channels.
• Provide detailed product information and tailored solutions to meet customer needs.
• Maintain accurate records of customer interactions, sales activities, and follow-up tasks using data entry tools.
• Support customer support and client services by resolving issues efficiently and ensuring a positive experience.
• Demonstrate excellent phone etiquette and communication skills to foster trust and build long-term relationships with clients.

Requirements:

• Proven experience with HubSpot CRM (or similar platforms) for lead management and sales forecasting.
• Proven experience using Excel
• Prior experience in international calling, with a demonstrated ability to engage effectively with stakeholders across diverse global regions.
• Multilingual abilities are highly desirable; bilingual candidates fluent in English plus another language are preferred.
• Proven experience in sales, or customer support roles with outbound calling responsibilities.
• Strong communication skills with the ability to listen actively and articulate clearly.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
• Demonstrated data entry accuracy and typing speed for efficient record-keeping.
• Experience with customer service principles and client services.
• Knowledge of call center procedures, analysis skills for understanding customer needs, and professional phone etiquette standards.
• Bachelors or Masters degree in Environmental Science is preferred

Pay: $49,020.87 - $59,035.88 per year

Work Location: In person