Customer Service Representative

Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this energetic role, you will be the friendly face and helpful voice for our valued customers, ensuring their needs are met with professionalism and enthusiasm. Your positive attitude and excellent communication skills will help create a welcoming environment both in person and over the phone. This paid position offers an exciting opportunity to develop your office management, clerical, and customer support skills while contributing to a vibrant team atmosphere. If you thrive in fast-paced settings, enjoy assisting others, and possess strong organizational abilities, this is the perfect role for you!

Duties

• Serve as the first point of contact at the front desk, greeting visitors and managing multi-line phone systems with courtesy and efficiency
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product or service information promptly
• Manage office operations including data entry, filing, calendar management, and document proofreading to ensure smooth daily workflows
• Utilize computer skills including Microsoft Office, Google Workspace (formerly G Suite), and QuickBooks for administrative tasks such as invoicing, bookkeeping, and record keeping
• Support office management activities by maintaining organized files, handling clerical tasks like typing and proofreading, and assisting with administrative projects
• Answer phone calls using proper phone etiquette, directing calls appropriately or taking messages as needed
• Assist with medical or dental receptionist duties when applicable, including appointment scheduling and patient support

Qualifications

• Proven experience in office administration or clerical roles with strong organizational skills
• Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
• Prior experience with customer service in a fast-paced environment; bilingual ability is a plus for serving diverse clients
• Familiarity with multi-line phone systems, front desk operations, and office management procedures
• Strong interpersonal skills with a professional phone etiquette attitude
• Ability to handle data entry accurately while maintaining attention to detail and proofreading skills
• Personal assistant or medical/dental receptionist experience is advantageous but not required; training will be provided for specific duties such as calendar management or bookkeeping

Join us to make a positive impact every day by delivering outstanding customer support! This role offers an engaging work environment where your organizational talents and friendly demeanor will shine. We value your contributions and are committed to supporting your professional growth through comprehensive training and a collaborative team culture.

Job Type: Full-time

Pay: $17.50 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person