Customer Service Representative

Full Job Description

At Red Letter, we believe our people are our greatest strength—and we’re committed to helping them thrive. From competitive pay to meaningful professional development, we invest in your growth every step of the way. Join a respected company with a rich tradition, where enthusiasm, positivity, and teamwork shape everything we do as we look toward an exciting future.

Compensation
Starting at $22.00, based on experience

Benefits
We offer a well-rounded benefits package to support you both professionally and personally, including:

• Health coverage (Traditional and High-Deductible plan options) with HSA Option
• Dental and Vision insurance
• Paid Time Off and Holidays
• Retirement Plan

Schedule
Full-time, Monday through Friday, 8:00 AM – 5:00 PM

Job Description
In this role, you’ll play an important part in supporting our clients and maintaining strong relationships. Your day-to-day will include:

• Managing new and renewal insurance business
• Assisting clients with policy-related questions and requests
• Reviewing carrier activity for accuracy and processing invoices
• Maintaining organized and confidential records
• Handling renewals, endorsements, and policy changes efficiently
• Quoting and remarketing accounts as needed

What We’re Looking For

• A current Health/Life insurance license—or a willingness to obtain one within your first six months
• Preferred but not required; a bachelor’s degree in insurance, business, accounting, finance, sales, marketing, or a related field (or equivalent experience)
• Strong attention to detail and organizational skills
• A proactive, team-oriented mindset

Bonus Points If You Have

• Previous insurance experience (preferred, but not required)

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person