Customer Service Representative

Full-Time Hours Available!

Competitive pay & monthly bonus opportunity!

Work in a great team environment while contributing to bettering the health of our community. We are a privately family owned and thriving dental office in the city of Burlington, Washington seeking a reliable and enthusiastic person to join our team, with room for advancement. We believe in rewarding all of our team members for the effort they put into caring for our patients and helping our business grow.

Duties:

• Front Desk Operations: Manage the check in and check out process, including collecting payments and updating patient records and maintaining a welcoming reception area.
• Patient Communication: Serve as the primary point of contact for patients via phone, email, and in-person interactions, providing clear and friendly communication about appointments, procedures, and financial arrangements.
• Data and Record Entry & Maintenance: Maintain accurate and organized patient files in our dental office's software, ensuring confidentiality and compliance with HIPAA regulations.
• Efficiently Assist in Managing Financial Arrangements & Appointments: Coordinate financial arrangements and help schedule appointments to keep the schedule full, including managing cancellation, rescheduling and waitlists to fill gaps in the schedule.
• Team Collaboration: Work closely with dental assistants, hygienists, and doctors to ensure a seamless patient flow and assist with special projects or operational needs as required.

We Offer:

• Competitive pay & monthly bonus opportunity!
• Privately owned - we are not a big corporation
• We train you & support your growth as an employee in our practice

Skills Needed:

• Two (2) year experience working in customer service or hospitality.
• Hospitality, public facing, barista, call center, and any other customer service positions welcomed.
• Answering multi-line phones with the ability to follow phone scripts, while making them your own.
• Excellent communication skills, attention to detail, confident, self-starter, can-do attitude, enjoys a challenge.
• Spanish speaking preferred, but not required.

If our practice feels like the right fit for you, we'd love to hear from you! Please send us your resume!

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• Health insurance
• Paid time off
• Referral program

Experience:

• customer service or hospitality: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person