Customer Service Representative

Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional support and service to our diverse clientele. Your energetic approach and strong communication skills will help create positive experiences for customers, resolve inquiries efficiently, and promote customer satisfaction. This paid position offers an exciting opportunity to develop your client service expertise while working in a fast-paced, supportive environment.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Provide accurate information about products, services, and policies to assist customers effectively.
• Handle customer complaints with empathy and resolve issues efficiently to ensure satisfaction.
• Conduct outbound calls to follow up on customer requests or promote new products and services.
• Maintain detailed records of customer interactions using data entry skills and CRM software.
• Process transactions accurately, including cash handling when necessary.
• Collaborate with team members to improve service delivery and share insights for continuous improvement.

Skills

• Strong sales aptitude with the ability to upsell or cross-sell products naturally during interactions.
• Excellent customer support skills combined with outstanding phone etiquette and communication skills.
• Ability to handle cash transactions accurately and efficiently when needed.

Pay: $17.00 - $22.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person