Customer Service Representative

We are seeking Talented Bilingual (English/Spanish) Customer Service Representatives to Join Our Growing Customer Service Team!

What you will do:

• Route Calls, assist patients/callers with order status
• Process DME orders
• Confirm shipments and provide tracking.
• Demonstrate exceptional customer service skills with both internal and external customers. Utilizes proper telephone and email techniques and etiquette, demonstrating respect and compassion in every patient/caregiver internal and external customer interaction
• Work across department lines to ensure efficient and accurate order processing

What you bring:

• 1-2 Years Previous Customer Service / Call Center Experience
• Excellent Communication Skills
• Willingness to learn and grow within our organization
• Dedication to completing high quality work
• A results-oriented mindset, a positive attitude, a strong work ethic, and a passion for helping people
• Preferably 1-2 years of experience working in the healthcare field and knowledge of medical terminology and health insurance plans (highly preferred)

Company Benefits:

• Competitive Pay
• Retirement Plan with Employer Match
• Dental
• Vision
• Medical
• Life Insurance
• Generous PTO/Vacation
• Paid Holidays

Our commitment to diversity and inclusion

SurfMed is an equal opportunity employer and promotes a diverse and inclusive workplace. SurfMed strives for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers or partners. SurfMed considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identify, genetic information or sexual orientation or any other status protected by applicable law.

Learn more about us by visiting www.surfmed.com

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• DME: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Healthcare: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Davie, FL 33317