Customer Service Representative

Job Title: Customer Service Representative
Company: Flomic Balikbayan Cargo
Location: Dubai and Abu Dhabi, UAE
Job Type: Full-Time

Job Description:
Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Dubai and Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.

Key Responsibilities:

• Assist customers with booking pick-up and delivery of balikbayan boxes
• Respond to inquiries via phone, WhatsApp, and social media
• Provide accurate information about rates, schedules, and promotions
• Go live on Facebook/TikTok occasionally to promote services and engage customers
• Support marketing activities when needed
• Handle customer concerns and complaints professionally
• Update customer records and prepare basic reports
• Promote company services and special offers

Requirements:

✔ Previous customer service experience (preferred)
✔ Confident and presentable on social media live
✔ Good communication skills in English (Tagalog is a plus)
✔ Basic knowledge of Facebook, TikTok & Instagram
✔ Energetic, friendly, and customer-oriented
✔ Must be currently based in UAE

What We Offer:

• Competitive salary
• Supportive and friendly work environment
• Opportunity for long-term employment

You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.

We look forward to receiving your application!

Work Location: In person