Customer Service Representative - 3022434

Job Summary - Why you’ll love this position Customer Service Representative (MVDL) Department of Revenue Annual Salary: $ 33,696.00 Location: 301 W. High Street, Jefferson City, MO DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle and driver licensing transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Explain laws, regulations, and procedures
• Search computerized records and files
• Accurately communicate the requested information to customers either in person or on the telephone
• Process requests concerning all phases of motor vehicle and driver licensing transactions

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Customer Service

Self-directed Attention to Detail Clear Communication

Typical Qualifications:

Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

Preferred Qualifications:

2-4 years of experience in motor vehicle and driver license policies and procedures

Upbeat and positive attitude

Ability to clearly communicate with customers over the phone or via written correspondence

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.

Responsibilities - What you’ll do

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Respond to inquiries from taxpayers via phone, email, live chat, written correspondence, and in-person regarding laws, forms, and procedures as they pertain to the Department of Revenue.
• Assist customers with applications, forms, and resolving account issues.
• Review and process tax documents and payments for accuracy and compliance.
• Research and resolve discrepancies or complex customer issues using department systems and resources.
• Maintain detailed records of customer interactions and transactions.
• Provide clear and courteous communication while adhering to Department of Revenue policies and state regulations.

CORE COMPENTENCIES NEEDED:

• Customer Focus:
  • Demonstrates a commitment to meeting customer needs and providing exceptional service.
• Adaptability:
  • Adjusts to changing priorities, procedures, and technologies with ease.
• Attention to Detail:
  • Ensures accuracy in data entry, documentation, and communication.
• Problem Solving:
  • Identifies issues quickly and develops effective solutions.
• Teamwork:
  • Collaborates effectively with colleagues to achieve departmental goals.
• Integrity:
  • Maintains confidentiality and adheres to ethical standards in all interactions.
• Communication:
  • Clearly conveys information in both verbal and written formats.

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.