Customer Service Representative - 5022132

Job Summary - Why you’ll love this position

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Customer Service Representative (Call Center)

Work From Home: Can work remote up to 4 days a week. Must work 1 day in office every week:

NOTE: In order to work remotely 4 days per week, must be fully trained, must be meeting the expectations of the position, and must maintain 40 hours of available leave,

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Help the Missouri taxpayers by answering their questions and resolving their business and individual tax issues through live chats, emails and phone calls. You will do a variety of things some of which are: resolve business and individual tax issues, help businesses obtain their license; run tax compliance checks; issue No Tax Due statements, establish individual and business payment plan agreements and much more.

This position requires the ability to multi-task, utilizing communication skills and multiple computer systems. If you like a rewarding, fast-paced environment, enjoy helping people and providing excellent customer service, with the possibility of advancement, apply today.

Responsibilities - What you’ll do

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Respond to inquiries from taxpayers via phone, email, live chat, written correspondence, and in-person regarding laws, forms, and procedures as they pertain to the Department of Revenue.
• Assist customers with applications, forms, and resolving account issues.
• Review and process tax documents and payments for accuracy and compliance.
• Research and resolve discrepancies or complex customer issues using department systems and resources.
• Maintain detailed records of customer interactions and transactions.
• Provide clear and courteous communication while adhering to Department of Revenue policies and state regulations.

CORE COMPENTENCIES NEEDED:

• Customer Focus:
  • Demonstrates a commitment to meeting customer needs and providing exceptional service.
• Adaptability:
  • Adjusts to changing priorities, procedures, and technologies with ease.
• Attention to Detail:
  • Ensures accuracy in data entry, documentation, and communication.
• Problem Solving:
  • Identifies issues quickly and develops effective solutions.
• Teamwork:
  • Collaborates effectively with colleagues to achieve departmental goals.
• Integrity:
  • Maintains confidentiality and adheres to ethical standards in all interactions.
• Communication:
  • Clearly conveys information in both verbal and written formats.

Qualifications - All you need for success

Qualifications - All you need for success

CORE COMPETENCIES NEEDED:

Attention to Detail Clear Communication Computer Literacy

Multi-tasking Reliable Self-motivated

MINIMUM QUALIFICATIONS:

• Possess high school diploma or high school equivalency certification
• Six or more months of experience in clerical or general office support work
• Proficient computer skills

Job Details - More reasons to love this position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

If you have questions about this position please contact:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.