Customer Service Representative / Administrative Assistant

NOW HIRING: CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT UP TO $25/HR PLUS BENEFITS.

Active Personal Training is an industry leading FIVE STAR RATED fitness company. Founded in 2012, we recently opened our fifth location and we're looking for a customer service representative/administrative assistant to help with organization, carry out administrative tasks, and provide excellent customer service.

LOCATION: South Jersey

Job Description:

In this role, you will play a pivotal part in our gym's daily operations, ensuring the smooth and efficient functioning of both administrative tasks and client service responsibilities. Your responsibilities will include:

Responsibilities:

• Managing client communication: text messages, emails, and online inquiries.
• Handling client’s questions and concerns professionally and promptly.
• Providing information about services, class schedules, and membership details.
• Scheduling appointments for prospective clients.
• Inputting gym membership sign-ups and renewals via online platforms & CRM.
• Tracking and managing client billing and payments.
• Creating and pulling reports and analytics for attendance, client details, and overall usage.
• Facilitating communication between remote and on-site teams to ensure smooth operations.
• Assisting in the preparation and distribution of marketing materials and promotions through online channels.
• Project Support: Assist with special projects and tasks as needed, which may include research, data analysis, and report preparation.
• Managing inventory and ordering office supplies as needed.

Requirements:

• Customer Service experience (1+ years preferred)
• Strong communication skills, both written and verbal.
• Very detail oriented.
• Exceptional customer service and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in basic computer software ( email, scheduling software).
• Ability to address issues and challenges that arise, and take proactive steps to resolve them.
• Willingness to work flexible hours, including evenings and weekends, to accommodate business needs.
• Enthusiastic, self-motivated, and a team player.

Benefits:

• Competitive compensation
• Opportunities for professional growth and development.
• A positive and energetic work environment.
• Complimentary gym membership.
• The flexibility of remote and on-site work.

***This role will be part-time (10-15 hours/week). Depending on experience, you will have the ability to grow with the company and move into a full-time position competitive salary and benefits.***

Pay: $20.00 - $25.00 per hour

Work Location: Hybrid remote in Haddonfield, NJ 08033