Customer Service Representative (Arabic)

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is crucial in ensuring customer satisfaction and loyalty through exceptional service. The representative will handle inquiries, resolve issues, and promote our products and services.

Duties

• Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.
• Provide accurate information regarding products, services, and policies.
• Handle complaints and resolve issues efficiently while maintaining a positive customer experience.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Engage in upselling opportunities by identifying customer needs and recommending suitable products or services.
• Collaborate with team members to improve service delivery and address common customer concerns.
• Maintain a thorough understanding of company offerings to provide informed assistance.

Requirements

• Proven experience in a customer service role is preferred.
• Strong communication skills in both English and Arabic; multilingual candidates are highly desirable.
• Excellent phone etiquette and interpersonal skills to interact effectively with customers.
• Proficient in data entry with attention to detail for accurate record keeping.
• Strong analytical skills to assess customer needs and provide tailored solutions.
• Ability to work well under pressure while maintaining a positive attitude.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team. If you are passionate about delivering exceptional customer service and meet the above requirements, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: QAR4,000.00 per month