Customer Service Representative (CSR)

Job Summary:

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, providing product/service information, and ensuring a positive customer experience through phone, email, chat, or in person.

Key Responsibilities:

• Respond to customer queries promptly via phone, email, chat, or social media.
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints in a professional manner.
• Record customer interactions, feedback, and issues in the system.
• Process orders, forms, applications, and requests when needed.
• Follow communication procedures, guidelines, and company standards.
• Keep updated knowledge of products and promotions.
• Coordinate with other departments to resolve customer issues.
• Ensure high customer satisfaction and maintain service quality.

Requirements:

• Minimum education: Intermediate/Bachelor’s degree (preferred).
• Excellent communication and interpersonal skills.
• Ability to multitask, manage time, and work under pressure.
• Basic computer skills (MS Office, CRM software is a plus).
• Problem-solving attitude and customer-focused mindset.
• Fresh graduates can also apply; training will be provided.

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Education:

• Intermediate (Preferred)

Experience:

• CSR: 1 year (Preferred)

Location:

• Lahore Johar Town (Preferred)

Work Location: In person