Customer Service Representative (CSR)

Company Name: Motifz Textile Pvt. Ltd.
Location: Akhtar Saeed Road, Ferozepur Road, Lahore
Job Type: Full-Time
Shift: Morning (9:00 AM – 6:00 PM)
Salary: PKR 35,000 – 40,000 (Based on Skills & Experience)

Position:

Customer Service Representative (CSR)

Job Summary:

Motifz Textile Pvt. Ltd. is looking for a motivated and customer-oriented Customer Service Representative (CSR) to manage customer inquiries, resolve complaints, and provide accurate information regarding our products and services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers professionally.

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat
• Respond to customer queries related to orders, deliveries, and services
• Resolve customer complaints efficiently and professionally
• Maintain a high level of customer satisfaction
• Follow company policies and customer service standards
• Coordinate with internal departments for issue resolution
• Meet daily and monthly service targets (KPIs)
• Escalate complex issues to relevant departments when required

Required Skills & Qualifications:

• Minimum Intermediate / Bachelor’s degree (preferred)
• Excellent communication skills (English & Urdu)
• Strong problem-solving and customer-handling skills
• Basic computer knowledge (MS Office, CRM systems)
• Ability to work under pressure and manage multiple tasks
• Customer-focused mindset with a professional attitude

Experience:

• Fresh candidates are encouraged to apply
• Prior experience in call center or customer support will be an advantage

How to Apply:

Email: hr@motifz.com.pk
WhatsApp: 0315-0149906

Office Location: Akhtar Saeed Road, Ferozepur Road, Lahore

Job Type: Full-time

Work Location: In person