Customer Service Representative (English)

Join Smart Connect Communications – A Leading UK-Based Taxi Service Provider!

Location: Office-based – Satellite Town, Rawalpindi
Job Type: Full-time (In-person)
Work Schedule: 6 days a week, rotational day and night shifts (9 hours per shift, including 1-hour break)
Contract: Minimum 1-year commitment required

About Us

Smart Connect Communications is a well-established and reputable UK-based taxi service provider. As we continue to expand our operations, we are looking for English-speaking Customer Service Representatives to join our dynamic team in Rawalpindi. This is a great opportunity to work in a fast-paced, international environment.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently
• Communicate with customers via live chat to provide quotes and book rides
• Respond to customer inquiries via email
• Manage bookings across all channels (calls, chats, and emails), including payment processing
• Dispatch rides promptly to available drivers

Requirements

• Minimum 1 years of experience in a call center environment
• Excellent spoken and written English
• Strong customer-oriented attitude and professional behavior
• Willingness to work rotational shifts (day/night)
• Minimum 2-year contract commitment

Compensation & Benefits

• Salary: PKR 60,000 – 85,000 (based on experience and skills)
• Bonuses:
• Punctuality Bonus: PKR 3,000/month
• Performance Bonus: PKR 3,000/month
• Additional target-based incentives

Additional Details

• Application Question:
• Are you happy to sign a minimum 2-year contract?
• Experience Required:
• Customer Service: Minimum 1 year (Required)
• Language Requirement:
• English (Fluent – spoken and written)
• Work Location:
• In-person (Satellite Town, Rawalpindi)

Ready to Join Us?

If you meet the criteria and are excited to be part of a growing, international company — we’d love to hear from you!

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Rs60,000.00 - Rs85,000.00 per month

Work Location: In person