Client Success Associate

• Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
• Understand client needs and business objectives to ensure product adoption and satisfaction.
• Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.
• Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.
• Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
• Prepare and present regular reports on client status, feedback, and improvement opportunities.
• Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

• Bachelor’s degree in business, Marketing, Communications, or a related field.
• Minimum 3 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.
• Excellent verbal and written communication skills in English.
• Comfortable working night shift to accommodate international clients, AUS and USA based.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

Benefits

• Annual Leaves
• Performance Bonuses
• In-house Gym Facilities
• Internal Training's
• Career Growth Plan

Job Type: Full-time

Work Location: In person